Frequently Asked Questions (FAQ)

How do I track my package?

Tracking information can be found in the shipping notification email that we send you when your order ships. Click on the link in the email or copy the tracking number and track it on the UPS website.


How do I return something?

Refunds may be subject to a restocking fee. For more information, please review our Return Policy.

The process to return something is as follows:

1. All returns require a Return Merchandise Authorization (RMA) number, which you may obtain by contacting TD Semi at support@td-semi.com.

2. Pack the item in its original packaging. Include all retail packaging, accessories and manuals originally included with the product.

You can use your own choice of shipping or you can purchase a UPS shipping label from us (the cost of the shipping label will be deducted from your refund in addition to any restocking fee).

Our return address is:

  TD Semi Returns
  RMA# (RMA number goes here)
  3704 Marlborough Ct.
  Plano, TX 75075-6132


3. Returns usually take 2-5 business days from the date we receive the item to process. Refunds are issued to your original payment method within 3-5 business days. Replacements are usually shipped within 24 hours after the RMA is processed.


How do I cancel my order?

Contact us at support@td-semi.com to request cancellation of your order.

If your order has already shipped, please contact us to request a return. Original shipping cost will not be refunded. The consumer shall bear the cost of shipping the product to TD Semi in its original packaging.


Does TD Semi charge sales tax?

TD Semi charges sales tax on orders shipping to Texas.

If you are a tax exempt organization located in Texas, please contact us at support@td-semi.com to request the Sales Tax Exempt Form.


What payment methods does TD Semi accept?

TD Semi accepts the following payment methods:

   Visa, MasterCard, American Express, Discover, JCB, and Diner's Club
   PayPal